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Support Subscriptions
A Issabel Support Subscription is an annual contract plan that provides coverage for a communications server that your company has in operation running an Issabel stable distribution.
Subscribe now to one of our plans insuring each of your implementations with direct support from the manufacturer.
FEATURES
BASIC
$1200 USD
PRO
$2500 USD
PREMIUM
$4300 USD
Issabel Servers
1
1
1
Support Hours
10
20
30
Phone Support
Chat Support
Email Support
Remote Troubleshooting
Support Hours
8 x 5
8 x 5
24 x 7
Intitial Response (SLA**)
4 hours
4 hours
3 hours *
Server Monitoring
Priority over standard support
Supported Languages
English / Spanish
English / Spanish
English / Spanish
* The 8x5 schedule maximum initial response time. In 24x7 schedule the initial response time is 4 hours.
** SLA: Service Level Agreement
*** Call Center Module is at the End of live. Limited support for versions that include the Call Center Community Module
- +52 55 1164 7616
- contacto@issabel.com
- Av Insurgentes Sur 1458 piso 19, Col. Actipan, Benito Juárez, C.P. 03230 CDMX