Support Subscriptions

A Issabel Support Subscription is an annual contract plan that provides coverage for a communications server that your company has in operation running an Issabel stable distribution.

Subscribe now to one of our plans insuring each of your implementations with direct support from the manufacturer.

FEATURES

BASIC

$1200 USD

PRO

$2500 USD

PREMIUM

$4300 USD

Issabel Servers

1

1

1

Support Hours

10

20

30

Phone Support

Chat Support

Email Support

Remote Troubleshooting

Support Hours

8 x 5

8 x 5

24 x 7

Intitial Response (SLA**)

4 hours

4 hours

3 hours *

Server Monitoring

Priority over standard support

Supported Languages

English / Spanish

English / Spanish

English / Spanish

* The 8x5 schedule maximum initial response time. In 24x7 schedule the initial response time is 4 hours.

** SLA: Service Level Agreement