The Voice License for Issabel Contact Center (On-Premise) enables businesses to manage inbound and outbound calls with advanced agent management, monitoring, and reporting tools. This license is ideal for companies that want to operate their contact center on their own infrastructure or in a private cloud, maintaining full control over their communication platform.
✅ Inbound and outbound campaigns with queues, IVRs, and automatic dialing.
✅ Preview and Progressive dialing, as well as manual dialing.
✅ Real-time monitoring with listen, whisper, and barge-in tools.
✅ Detailed reports on agent performance, call traffic, and service quality.
✅ Integration with CRM and other applications via API.
✅ Call recording, with local storage managed by the customer.
✅ No reliance on external infrastructure, as the platform runs on the customer’s servers.
📌 Included technical support: Incident response, bug resolution, and updates.
📌 The customer is responsible for their infrastructure: Server, operating system, connectivity, and SSL certificates.
📌 Support requests must be submitted through the Issabel Helpdesk.
📌 Optional: 24/7 support with priority response times.
✔ Full control over servers, data, and configurations.
✔ Security and privacy when managing communications internally.
✔ Flexibility to tailor the solution to specific business needs.
✔ Scalability through modular license expansion.
⚠️ Important: This license is exclusively for voice agents and does not include access to digital channels (WhatsApp, Telegram, WebChat, SMS). If you need omnichannel capabilities, we recommend purchasing the Omnichannel License.
By purchasing this product, you confirm that you have reviewed the Issabel Contact Center Terms and Conditions, as well as the Issabel Terms and Conditions.