Name: Voice Agents License - Issabel Cloud | Issabel
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Voice Agents License – Issabel Cloud

The Voice License for Issabel Contact Center in the Issabel Cloud is the ideal solution for businesses looking for a contact center without infrastructure investment, allowing them to manage inbound and outbound calls efficiently, with scalability and guaranteed support.

Key Features

Inbound and outbound campaigns with IVRs and call queues.
Manual, Preview, and Progressive dialing.
Real-time monitoring with listening and quality control tools.
Call recording, with cloud storage.
Advanced reporting with performance metrics.
Cloud-based infrastructure with no need for physical servers.

Requirements and Conditions

Minimum purchase requirement: 5 voice agents.
Subsequent increments: By 1 agent at a time.
Additional PBX user fee: $5 per user (agents, supervisors, or administrators).
No mixing of voice and omnichannel licenses within the same instance.
Initial configurations are not included. It is recommended to contract professional services for setup.

Support Conditions

Included technical support: Bug resolution and updates.
Issabel manages the cloud infrastructure.
Support requests must be submitted through the Issabel Helpdesk.
Optional: 24/7 support with enhanced SLAs.

Benefits of the Issabel Cloud Model

No infrastructure investment.
Flexible scalability with dynamic growth.
High availability with Issabel-managed infrastructure.
Easy remote access for distributed teams.

⚠️ Important: This license is exclusively for voice agents and does not include access to digital channels (WhatsApp, Telegram, WebChat, SMS). If you need omnichannel capabilities, we recommend purchasing the Omnichannel License.

📌 By purchasing this product, you confirm that you have reviewed the Issabel Contact Center Terms and Conditions, as well as the Issabel Terms and Conditions.