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Contact Center on Premise, Licenses

Omnichannel Agents License – On Premise

The Omnichannel License for Issabel Contact Center (On-Premise) allows businesses to manage not only calls but also interactions through WhatsApp, Telegram, Webchat, and SMS. Designed for organizations that prefer to operate their contact center on their own infrastructure or private cloud, this license provides a robust communication environment for handling customer interactions across multiple channels.

Key Features

  • All functionalities of the Voice License (inbound and outbound calls, queues, IVRs, advanced reporting).
  • Integration with WhatsApp, Telegram, Webchat, and SMS (with select international providers).
  • Support for unlimited chatbots, optimizing automated customer service.
  • Centralized management of agents and supervisors in a single interface.
  • Full interaction tracking and logging, across all channels.
  • Modular scalability, allowing for growth based on operational demand.

Requirements and Conditions

  • Minimum purchase requirement: 10 omnichannel agents.
  • Subsequent increments: In blocks of 10 agents.
  • The customer must have Issabel 5 installed on their infrastructure (on-premise or private cloud).
  • No additional PBX user fees, as the customer manages their own Issabel installation.
  • No mixing of voice and omnichannel licenses within the same instance.
  • Initial configurations are not included. It is recommended to contract professional services for setup.

Support Conditions

  • Included technical support: Bug resolution and updates.
  • The customer is responsible for their infrastructure: Server, operating system, connectivity, and SSL certificates.
  • Support requests must be submitted through the Issabel Helpdesk.
  • Optional: 24/7 support with priority response times.

Benefits of the On-Premise Model

  • Full control over servers, data, and configurations.
  • Security and privacy in handling interactions.
  • Automation and efficiency through chatbots and intelligent workflows.
  • Flexibility to customize services according to business needs.

 

📌 By purchasing this product, you confirm that you have reviewed the Issabel Contact Center Terms and Conditions, as well as the Issabel Terms and Conditions.

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