Omnichannel Agents License – Issabel Cloud

The Omnichannel License for Issabel Contact Center in the Issabel Cloud enables agents to manage voice and digital interactions through WhatsApp, Telegram, Webchat, and SMS, without the need for infrastructure investment.

Key Features

All features of the Voice License, including queues, IVRs, and advanced reporting.
Integration with WhatsApp, Telegram, Webchat, and SMS (with select international providers).
Centralized interaction management in a single panel.
Automation with unlimited chatbots.
High availability and scalability without the need for physical servers.

Requirements and Conditions

Minimum purchase requirement: 5 omnichannel agents.
Subsequent increments: By 1 agent at a time.
Additional PBX user fee: $5 per user (agents, supervisors, or administrators).
No mixing of voice and omnichannel licenses within the same instance.
Initial configurations are not included. It is recommended to contract professional services for setup.

Support Conditions

- Included technical support: Bug resolution and updates.

Infrastructure is fully managed by Issabel.
Support requests must be submitted through the Issabel Helpdesk.
Optional: 24/7 support with enhanced SLAs.

Benefits of the Issabel Cloud Model

Omnichannel operations without infrastructure investment.
Flexible scalability with dynamic growth.
Advanced automation with chatbots and intelligent workflows.
High availability with Issabel-backed cloud infrastructure.

PBX Administrative Users (Optional)

Add additional administrative or monitoring users to your cloud PBX.
Cost: $5.00 USD / user / month
To include them, just select the desired quantity under this item in the “Optional” section.
Available only for Issabel Cloud plans.

📌 By purchasing this product, you confirm that you have reviewed the Issabel Contact Center Terms and Conditions, as well as the Issabel Terms and Conditions.

Store |

Licenses