How Artificial Intelligence is Transforming the Customer Experience
At Issabel, our goal has always been to provide solutions that simplify how businesses communicate with their customers, and the Contact Center is no exception. With the incorporation of artificial intelligence (AI) in our new Contact Center, we are taking an important step toward automating and improving the customer experience.
The Chatbroker functionality, included in our Contact Center, enables the creation of chatbots that not only respond automatically but can also route interactions to groups or human agents when necessary. What’s exciting is that these chatbots can now leverage advanced language models (LLMs) such as OpenAI, Anthropic, Deepseek, and Groq, along with connectors like n8n and Dify.
This means any business can create bots with different approaches: from handling frequently asked questions with simple menus to managing dynamic conversations powered by AI.
Not all customer needs can be resolved with predefined responses. With OpenAI assistants, for example, we can extend chatbot capabilities by adding custom functions or even knowledge base files, allowing for instant responses to more complex inquiries.
And with n8n, integration goes even further. This connector enables the chatbot to interact with other enterprise applications such as CRMs, databases, or internal systems, delivering a truly connected omnichannel experience.
Artificial intelligence is no longer a future promise; it’s available today and ready to be used in the new Issabel Contact Center. Our presales team is ready to provide a personalized demonstration and show you how this technology can adapt to your business strategy.
“I am honored to recognize Issabel, LLC with a 2023 Product of the Year Award for its commitment to excellence and innovation,” said Rich Tehrani, CEO, TMC.
Issabel® is developed and managed by Issabel® LLC. company formed by a group of professionals from different countries.
Our team is a leader in open source innovation with implementations and success stories in different continents. Our experience in developing these technologies has allowed us to develop, maintain and improve unified communications platforms.
