Transform Issabel into an Intelligent Contact Center with Soph-IA.ai
Implement virtual voice and text assistants within Issabel to handle customer service, sales, collections, and automate processes without relying on human agents.
Native integration
What is Soph-IA.ai integrated with Issabel?
A module that transforms Issabel into an AI-powered omnichannel platform, allowing phone calls, chats, WhatsApp, social media, and internal workflows to be automatically managed with configurable virtual assistants.
Installation in minutes.
Compatible with Issabel trunks, queues, IVRs, extensions, WebRTC, and APIs.
Quick training without the need for programming.
Clients, Developers and Channels
Benefits
For Businesses
- 24/7 support with a natural voice.
- Reduce costs by up to 70%.
- Increase sales with automated tracking.
- Automate bookings, sales, support, collections, and more.
- Direct integration with Issabel without changing your infrastructure.
For Developers
- Open API and SDK for creating custom assistants.
- Full control of interactions from Issabel.
- Examples, templates, and tools ready to deploy.
- Training from files, webhooks, or dynamic knowledge.
For Channels and Partners
- New line of business with recurring revenue.
- Simple activation and immediate monetization.
- Training, support and brand-as-a-service.
For the Isabel Community
- It radically improves the IVR experience.
- Real conversations, not recorded audio.
- Virtual agents that transfer calls, take messages, query databases, create tickets, and more.
Key Features
What makes Soph-IA.ai unique within Issabel
It’s not just a « smart » IVR. They are conversational virtual agents that understand context, query systems, and execute actions within your Issabel.
Natural voice, not robotic
Advanced voice engines that sound human, with minimal latency and support for different accents.
Real understanding of the customer
Next-generation NLP to understand intentions, extract key data, and handle conversational deviations.
Direct integration with Issabel
It works with queues, IVRs, extensions, trunks, AMIs, and APIs to transfer calls, trigger events, and log data.
Metrics, recordings, and transcription
Each interaction can be transcribed, analyzed, and turned into insights to improve your workflows and operations.
Memory and personalization
It remembers customer history and adapts responses according to context, segment, product, or campaign.
Hybrid flows: tree + free AI
It combines controlled flows (menus, validations) with open conversation to achieve automation without losing control.
Real cases
Use cases within Issabel
Smart telephone support
- Dynamic greeting.
- Identification of motive.
- Intelligent transfer to human agent.
- Automatic data collection and recording.
Collections and Follow-up
- Payment confirmation.
- Negotiation of promises.
- Automatic updates in your CRM.
Reservations and Services
- Hotels, clinics, workshops, delivery, schools.
- End-to-end management without a human agent.
Live Demo
Try the Virtual Assistant with Issabel
Talk to our assistant and experience the real care you can install in your Issabel.
Implementation
Cómo se integra en tu Issabel
1
Install the module
Installing the Soph-IA.ai connector on your Issabel (package, repository or assisted support).
2
Connect your account
You configure your Soph-IA.ai API Key/credentials and authorize the flows it can manage.
3
Create your assistant
You select a template (support, sales, collections, reservations) or we design a custom flow and you train it.
4
Links IVR/queues
You point your trunk, IVR, or queue to that AV, test it internally, and then open it to production.
Implementation
Partner and Channel Plan
Includes:
- Margins per activation.
- Recurring commissions.
- Training.
- Technical support.
- Access to roadmap and betas.